Privacy Policy | Tikitaka Casino

Information we may collect

When you use Tikitaka Casino, we may collect information that identifies you, relates to your account or helps us provide and protect our services. The information collected depends on how you interact with the website and the services you use. Some information is provided directly by you, while other information is generated automatically when you use the website.

Account and contact details

We may collect details needed to create and maintain an account, such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record information you provide when contacting support, making a request, reporting a problem or communicating with us about your account.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source of funds or other details reasonably needed for account checks. We may use this information for customer verification, responsible gaming processes, security, fraud prevention and compliance with legal obligations.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be handled by payment service providers, and we may receive information needed to confirm or reconcile a transaction. We do not need to retain more payment information than is reasonably required for providing services, security, record keeping and legal compliance.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, login activity and information about how you interact with the website. This information helps us operate the website, understand technical issues, improve performance and identify unusual or potentially harmful activity.

Cookies and similar technologies

Tikitaka Casino may use cookies and similar technologies to remember preferences, support account functions, maintain security, measure website performance and understand how visitors use the website. Some cookies may be necessary for core features, while others help us improve the player experience. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the operation or availability of certain website features.

How we use personal information

We use personal information for purposes connected with operating an online casino and providing a safe, reliable service. We seek to use information fairly and in a way that is reasonably expected in the context in which it was collected.

To create, administer and secure player accounts.
To process deposits, withdrawals, wagers and other account transactions.
To verify identity, age, eligibility and ownership of an account.
To carry out security, anti-fraud, anti-money-laundering and related risk checks.
To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
To provide customer support, investigate questions and resolve complaints or disputes.
To communicate about account activity, service notices, security matters and important changes.
To operate, maintain, test and improve the website, games and related services.
To monitor responsible use of the services and help identify activity that may require attention.
To detect, prevent and investigate unauthorised access, abuse, cheating or other prohibited activity.
To send marketing communications where permitted and where the relevant consent or other lawful basis applies.
To establish, exercise or defend legal rights and protect the interests of players, the business and other users.

Where we rely on consent for a particular activity, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before consent was withdrawn, and it may not affect processing that is required for account operation, security or legal compliance.

Marketing communications

If you receive promotional messages from us, you can usually opt out by using the unsubscribe option in the message or by contacting support. You may still receive essential service communications, such as security notices, transaction updates, account messages or information about changes to the service.

Sharing, security and retention

We may share personal information where reasonably necessary to provide the services, complete transactions, verify information, protect players or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers, or public authorities where disclosure is required or permitted.

Service providers that handle information on our behalf are expected to use it only for agreed purposes and to apply appropriate protections. We do not treat personal information as something to be sold for unrelated purposes. Where information is transferred or accessed across borders, we take reasonable steps to support appropriate handling and protection, subject to the requirements that apply to the relevant service.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and notify support if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures and applicable requirements.

Children and account eligibility

The services are intended for eligible adults. We do not knowingly invite children to create or use gambling accounts. If we learn that personal information has been submitted by a person who is not eligible to use the services, we may take steps to close the account, restrict activity and delete information where this is appropriate and legally permitted.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of your identity, you may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any legal obligations that apply.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal information where it is no longer needed or where another permitted ground applies. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe function where one is provided.
Questions and complaints: ask how your information is handled or raise a concern about privacy practices.

To exercise these rights or make a data request, contact support@tikitaka-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable evidence of identity before completing a request, to help protect personal information from unauthorised disclosure.

We aim to respond to valid privacy requests within a reasonable timeframe. In some cases, additional time or information may be needed, particularly where a request is complex, concerns another person’s information, conflicts with a legal obligation or could affect security and fraud-prevention processes. If we cannot fulfil a request in full, we will generally explain the reason, subject to legal restrictions.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on this page, with the relevant version taking effect from its publication unless a different effective date is stated. We encourage players to review this page periodically so they remain aware of how personal information is handled.

By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law. If you do not agree with an important change, you should stop using the relevant services and contact support about your account or privacy concerns.